M-Sat: 9:30a-6:30p & Sun: 9:30a-4:30p

Terms & Conditions



The DTLA Bikes' Policies/Terms & Conditions are non-negotiable and have been implemented to provide a safer; simpler; and more enjoyable digital experience for all.

Tax Rates

All California residents are responsible for full payment of state tariff mandates, we are required by law to collect a sales tax of 9.5% in Los Angeles county as of July 1, 2019

Shipping

For continental US, via UPS, FedEx or US Mail, allow up to 10 business days. All orders are shipped from our warehouse located in Southern California. Shipping costs vary depending on the size and weight of your order, where you are located, and the type of shipping you choose. Shipping times may vary due to technical issues. For any online order in the case of returned items, we do not refund shipping and are not responsible for providing a return slip.

No Shipping Charge

I. In-Store Pick Up items show as free charge of shipping, only if the item is indicated as being shipped from a warehouse different from the store itself. In order to fulfill any online order there will be a non negotiable shipping fee to the store as determined by the item weight and time necessary. There's an automatic charge of $100 for any large items (ie: electric bikes, large racks, etc...) then there is a fee from the manufacturer that must be paid in order to complete the purchase. This charge is subject to being added to the item during the process period at which time the buyer will be notified of these charges after they've completed the purchase.
 
II. Excluded from free shipping and are charged for shipping are closeout sales, reduced price/lowered price/on sale items, used items, international shipments must pay the fee in order to meet governmental standards (see the International Shipping explanation below) Oversized / Overweight do not receive free shipping which may include Bicycles, Frames, Wheels, Trainers and other large packaged items. All charges are at the discernment of DTLA Bikes management.
 
Note: Returned items on orders with free shipping offer will incur shipping fees if refundable amount puts the order total amount below the free shipping offer total. This will be charged or netted from the refundable amount or onto the credit card from the original order.

 

International Shipping

We currently do not ship Internationally, but we do breakdown, box & allow for shipping out of our location.

Please, understand the steps below for more clarification:

  1. The customer should bring their bike to the shop for breakdown & boxing
  2. The customer can go to BIKEFLIGHTS.COM create their shipment labels
  3. If the customer wants their bike to be retrieved from the shop there must be a minimum 2 days from drop off date allotment before it can be retrieved by the delivery company at this address DTLA Bikes, 425 S. Broadway, Los Angeles, CA 90004
  4. ALL PAPERWORK must be either hand delivered or emailed directly to [email protected] and must already be paid. If anything is incomplete the package will not be sent until it is corrected or the sender must collect the item within 5 days to avoid loss of ownership and being considered property of DTLA Bikes.
  5. If sender/owner is incapable of retrieving they may provide information for a representative on their behalf with a valid photo ID indicating the person stated by the sender/owner. Or if the owner gets approval directly from a manager of DTLA Bikes validation must be in written form. Then the agreed amount of time will be honored with no prejudice.

 

(In store) Customer Pick Up

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. Upon arriving to the shop it is MANDATORY to prove identity with a name matching the order name, using a valid form of identification, of which has a photo and full name appearing clearly along with the credit card used to purchase the item. If credit card does not match the name on the ID then the electronic email provided by DTLA Bikes at the time of purchase must be produced. In the case of sending a representative, DTLA Bikes, reserves all right to deny release of any items, at the discretion of management. Please see FAQ for more info regarding policy.

Disclosure | Assembly Policy 

All bicycles purchased through DTLA Bikes are required to be assembled by a certified mechanic at an authorized and active dealer for the given brand. If any bicycle purchased through DTLA Bikes is not built at a certified bike shop with a certified mechanic or an authorized dealer, any and all warranties will be voided. Bicycle owner's manuals are available for select products, please email [email protected]  to acquire or find them on the manufacturer's website.
 
NOTE: Please check all your components on a consistent bases to ensure proper functioning order. Stripped or worn down cranks, wheels, and other components are due improper care and assembly that is the responsibly of the rider. Normal wear and tear and improper bicycle component upkeep will not be covered under the warranty. If you have received an item in error, or if your order was incomplete, please notify us within 3 business days upon receiving your package at [email protected] 
 
If you receive a package that is the wrong color, size or different from what you ordered, please notify us within 3 business days to be eligible for exchange. 
 
All items marked 'Sale' 'Used' and/or 'Clearance' are considered final sales and are non-refundable. DTLA Bikes strives to make every cyclists journey an enhanced one. In the event that an issue arises, we offer returns and exchanges to ensure the best ride. If you are at all unsatisfied with your purchase, you may return the item(s) in its original form (unused, with packaging) within 7 business days of receiving your order for a full refund, shipping and handling return costs do apply. Any returns after 7 days in the same purchased condition can exchange the item(s), or receive store credit. Returns made after 7 days will be credited at the current selling price.
 

Send items for return or exchange to:
 
ATTN: RETURNS/EXCHANGES

DTLA Bikes, 425 S Broadway

Los Angeles, CA 90013

Or email us:

[email protected]

 

In-store Terms & Conditions:

Warranty Claims

On brakes, shifters & derailleurs for new bicycle purchases w/ original sales receipt only. Lifetime adjustments are designed to provide basic adjustments ONLY and if our team determines that a bicycle needs a detailed repair or part change, our Lifetime Adjustments do not apply. If a bicycle is repaired or adjusted outside of DTLA Bikes the warranty will be voided. We work closely with our brands and honor all manufacture warranties on frame/fork and components for the life of the bike.

Return/Exchange Policies

No returns & exchanges on opened, torn or altered items. No returns on used bicycles, used bicycles are sold as-is with no warranty. In store credit or exchanges must be within 14 days with original sales receipt only. Returns and Exchanges based on managers discretion & will vary on select items. Refunds as in-store credit only, 25% restocking fee may be applied. No returns on SALE items, offers may not be combined with other offers/promotions/deals.

Special Orders & Lay Away

30% non-refundable deposit on all Special Orders and Lay Away. Lay Away program is for up to 8 weeks max, if the bicycle is not paid off within 8 weeks the deposit will be kept by DTLA Bikes as well as item is elligible for resale by shop. 

Service Department

We back up all work performed by our team for up to 7 days after pick up. If for any reason you are not satisfied with the work that was done we will try our best to make you and your bike happy.  All bicycles left longer than 5 days after completion will be charged a $10 daily storage fee. Bicycles repaired and not picked up within 30 days of completion will become the property of DTLA Bikes. Anything powered by electric motor that is sold by DTLA Bikes

Liability and Release

All customers and their affiliates agree to release and indemnify DTLA Bikes and it's associates from any and all liability, suit, or other action arising from bicycle, Electric powered skateboards, Electric Bicycles and any other related activities that DTLA Bikes carries. This applies to in store test rides, group cycling rides, hosted group ride events and any and all services and or parts/bicycles purchased from DTLA Bikes. Parents/Guardians are solely responsible for their children in store at all times.

Photos and Video

DTLA Bikes reserves all rights to use your likeness for any and all online & onsite photos, video or other digital media in any and all of its publications, including web-based publications, without payment or other consideration. IIncluding all photos of reference where DTLA Bikes is referenced, may appear, mentioned, tagged, social media, tangible, intellectual properties, photos, references, print, artworks, and entities of equitable gain. I hereby irrevocably authorize the DTLA Bikes to edit, alter, copy, exhibit, publish, or distribute these photos for any lawful purpose. In addition, I waive any right to inspect or approve the finished product wherein my likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of the photo. I hereby hold harmless, release, and forever discharge DTLA Bikes from all claims, demands, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization.

Fee's & Shop Conduct

DTLA Bikes, indicated above as terms and conditions are subject to change at anytime without any notice. We reserve the right to refuse services, refunds, privelges to anyone, regardless of shape, size, gender or color. In some cases customers are subject to a 2 minute browsing limit if they have no intentions on making a purchase OR can be charged up to $3.00 "browsing fee" that is returned if a purchase is made before leaving the shop. If Browsing fee is requested it must be paid or customer can be reprimanded or verbally instructed to leave the premesis by any member of the DTLA Bikes' staff.

 

We reserve the right to change these terms and conditions at any time, you agree to all terms of Use Agreement each time you make an in-store purchase and/or view and/or use the Website.

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