425 S. Broadway | M-Sat 9:30-6:30/Sun 9:30-4:30

Finance Policy

Welcome to the payment page. Here you will find information regarding the following:

  • Payment types we accept
  • Information on financing
  • Layaway Process
  • Misc. (over the phone, out of the country, third party)

If you have more questions and cannot find what you are looking for please check the following locations:

If what you need to know has not been answered in any of these locations, please email [email protected] and we will respond within 24 hours. For a more immediate response chat with us on Facebook

 

ACCEPTED PAYMENT OPTIONS -

(We DO NOT EVER accept personal checks)

IN STORE:

Cash, all major credit cards, Venmo, Apple & Google pay, Paypal valid & verified commuter checks (up to $80 per visit. Must use entire amount)

ONLINE:

Paypal, all major credit card & bank card, debit cards & cash in store for pick up orders

FINANCING OPTION-

(this option is only available in store and serious inquiries only)

We finance through Synchrony. To qualify for the financing the following criteria is required:

  • A purchase of $500+ before taxes
  • 2 valid forms of identification (state issued or government issued, bank card, 1 form must have a photo)
  • Must be 18 years or over
  • Currently residing in USA

Upon fulfillment of the above, you only need fill out the application completely and a member of the staff will process through the online portal to determine the amount of credit you are given or if you are not able to receive financing at this time.

Once approved you can use the total amount toward your purchase or you can do a partial amount. You get up to 6 months free at 0% interest. If you want 9 month, 12 months or 18 months at 0% there is a one-time fee of 8% of your total purchase due at time of purchase.

Also, when you're approved you will receive a Synchrony credit card via the address used on the application and will work directly with Synchrony to pay the monthly balance.

Layaway & Pay-

If you are unable to provide enough funds or have at minimum 30% of the total amount of an item and want us to reserve/hold it in store for you while you accrue the remainder of the funds we are more than happy to do so.

Only applicable for purchases of $400+. We require a 30% deposit and will reserve the item for up to 8 weeks max. over the 8 weeks you are free to pay in any increments and any frequency you like. As long as the total is paid within 8 weeks.

In the event the item cannot be paid for in the time allotted then the entire order will be eliminated, the deposit will not be returned, and the item will be made available on the sale floor.

(does not apply to repairs or online orders)

Miscellaneous Forms-

In Store: If you are having someone who is not present during the time of the purchase pay on your behalf, they are required to complete a CC Authorization Form and send it to [email protected] along with a photo of their credit card front & back as well as photo id.

Over the phone: We only accept payments over the phone in rare instances. And no more than $100. Please follow the procedure above by completing a CC Authorization Form and sending it to [email protected] along with a photo your credit card front & back as well as photo id.

At this time we are not accepting any forms of payment from outside the United States and only accept payment outside of Los Angeles via one of our various online portals (Paypal & Website)

 

Payment Policies

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

Gift Cards

CURRENTLY NOT AVAILABLE ONLINE

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account. 
   

Backorders

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

Phantom Inventory

Upon purchasing an item seen on the website as available, but the item is either unavailable immediately or not available at all, a DTLA Bikes Associate will contact the customer using the information provided at the time of checkout within 24 hours to provide the option of a similar item which is available or the option for a partial refund. In the case of opting for the partial refund, 10% of the total purchase is retained by DTLA Bikes, while the remainder is refunded to the customer (not including taxes).

Returns/Refunds 

(online & in store)

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Shipment returns via Ground UPS or insured US Mail (we do not accept CODs) must be paid for by the sender, DTLA Bikes is not responsible for returned item shipping costs. We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

2.1

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email. Complete the form below for consideration:

2.2 Billing errors

To make a claim, please contact your banking or accreditor. 

2.3 Claims and defenses

You can request a chargeback under the claims and defenses provision act. However, a successful chargeback won't prevent DTLA Bikes' right to pursue you directly for payment, including in court, if the chargeback was unwarranted.

2.4 Online Orders/Charges

In the event that an item was never received, but payment has already been processed, the customer is allotted 7 days from purchase date to retrieve their item. In the case of failure to do so, they may request a refund for 20%  of the MRSP listed. If customer attempted to retrieve the item and the shop was unable to provide at the time the customer HAS to be able to prove they never obtained, received, retrieved or collected said item(s) if this cannot be accomplished to the satisfaction of the proprietary entities the customer is only allowed to a 20% refund on the price of item being claimed or the total price of the claimed order before taxes and any other nominal fees and must agree to pay the 8% incurrement fee. If the customer neglects to do so, DTLA Bikes can rightfully retain all funds originally collected at time of purchase. All returns and refunds are at the discretion of management or any employee with high ranking status who has been approved by management. Please allot up to 180 days for refund to process. 

ALL ORDERS CLAIMED NOT COLLECTED MUST REQUEST A REFUND IN STORE ONLY. If it not possible to  appear in person,  the customer must  contact the manufacturer of the item they are claiming and request the manufacturer to contact the shop directly. If this cannot be done customer is allowed a 12% refund of the item MSRP. 

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